Cancellation and Refund Policy
Cancellation and Refund Policy
1. Order Cancellation
- Before Dispatch: Customers can cancel their order before it is dispatched. To request a cancellation, please contact our support team at 95006 19700.
- After Dispatch: Once an order has been shipped, it cannot be canceled. You may, however, request a return or refund as per our refund policy.
2. Refund Eligibility
Refunds are applicable in the following cases:
- If the product is damaged, defective, or incorrect upon delivery.
- If the order is canceled before dispatch.
- If the product is out of stock after the order is placed.
3. Refund Process
- To request a refund, customers must contact us within 24-48 hours of receiving the order.
- Customers must provide clear images of the damaged/defective item and the order details.
- Once the request is approved, refunds will be processed within 5-7 business days to the original payment method.
4. Non-Refundable Items
Refunds will not be issued for:
- Products that have been used or tampered with.
- Perishable items (such as vegetables and spinach) that are not reported as damaged within the specified timeframe.
- Orders canceled after the product has been shipped.
5. Return Process
- If a return is required, our team will arrange a pickup or request the customer to return the product to a designated address.
- Items must be returned in their original packaging.
6. Contact Us
For any cancellation or refund requests, please contact: