Shipping and Delivery Policy
Shipping and Delivery Policy
1. Service Areas
- We currently deliver to select locations within 10 km.
- Customers must check availability in their area before placing an order.
2. Order Processing Time
- Orders are typically processed within 24 hours after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Timeframe
- Standard delivery time is 0-24 hrs depending on location and product availability.
- Delivery times may vary due to factors such as weather conditions, high demand, or unforeseen delays.
4. Delivery Charges
- Delivery charges, if applicable, will be displayed at checkout before order confirmation.
- Free shipping may be available for orders above a specified amount.
5. Order Tracking
- Once shipped, customers will receive an email/SMS with tracking details (if applicable).
- If you do not receive an update within the estimated timeframe, please contact our support team.
6. Failed Delivery Attempts
- If the customer is unavailable at the time of delivery, a re-attempt may be scheduled. Additional charges may apply for repeated failed deliveries.
- In case of an incorrect address or unavailability, the order may be canceled, and refund eligibility will be as per our refund policy.
7. Damaged or Missing Products
- If an item is damaged, defective, or missing from your order, please notify us within 24 hours of receiving the package for a replacement or refund.
8. Contact Us
For any shipping and delivery-related inquiries, please contact:
Namma Thottam
Email: sales@nammathottam.co.in
Phone: +91 95006 19700
Address: G1 Sivan Kudil, No.1 Kasi Viswanathan Kovil Street, West Mambalam, Chennai – 600 033