Cancellation and Refund Policy

Cancellation and Refund Policy

1. Order Cancellation

• Before Dispatch: Customers can cancel their order before it is dispatched. To request a cancellation, please contact our support team at 95006 19700.
• After Dispatch: Once an order has been shipped, it cannot be canceled. You may, however, request a return or refund as per our refund policy.

2. Refund Eligibility

Refunds are applicable in the following cases:

• If the product is damaged, defective, or incorrect upon delivery.
• If the order is canceled before dispatch.
• If the product is out of stock after the order is placed.

3. Refund Process

• To request a refund, customers must contact us within 24-48 hours of receiving the order.
• Customers must provide clear images of the damaged/defective item and the order details.
• Once the request is approved, refunds will be processed within  5-7 business days to the original payment method.

4. Non-Refundable Items

Refunds will not be issued for:

• Products that have been used or tampered with.
• Perishable items (such as vegetables and spinach) that are not reported as damaged within the specified timeframe.
• Orders canceled after the product has been shipped.

5. Return Process

• If a return is required, our team will arrange a pickup or request the customer to return the product to a designated address.
• Items must be returned in their original packaging.

6. Contact Us

For any cancellation or refund requests, please contact: